Question 1

How does your service work?

Accepted Answer

We offer convenient door-to-door service. Customers register online, providing travel details. They're then assigned a specific route for efficient scheduling. Once finalized, we transport them directly from their doorstep to their destination. Professional drivers and support ensure punctuality and safety, making it reliable for daily or occasional travel.

See How Our Services Work.

Question 2

How far do you go?

Accepted Answer

We offer two main transport options with differing coverage areas:

Our ridesharing service operates within a defined range and is limited to specific schools and locations listed under Eligible Schools on our website. This ensures reliable, scheduled routes tailored to those particular communities. 
In contrast, our MyWay service provides greater flexibility and is not restricted by location or school, allowing us to accommodate transportation requests for most schools based on individual customer demand.

This combination enables us to offer both structured ridesharing and customized transport solutions to meet diverse needs.

Question 3

What is the difference between Schoo-ber’s ridesharing service and MyWay service?

Accepted Answer

Schoo-ber’s ridesharing service transports customers using one of our company-owned buses, providing a consistent and professionally maintained travel. Additionally, our ridesharing service is limited to specific schools and customer locations.

In contrast, the MyWay service offers personalized transportation where customers ride in the driver’s personal vehicle. This option is not limited to specific schools or locations, allowing for a more flexible and individualized travel arrangement, catering to those outside of our current ridesharing route or with a longer commute.

Both services maintain Schoo-ber’s commitment to safety and reliability but differ primarily in the type of vehicle and level of personalization offered.

Question 4

How do you ensure the safety and reliability of your drivers?

Accepted Answer

At Schoo-ber, safety and reliability are top priorities. All drivers undergo a comprehensive screening process before joining our team. This includes a personal interview to assess their qualifications and professionalism, a Level 2 background screening to ensure no disqualifying criminal records, and a thorough check of their driving record to confirm responsible driving behavior.

For drivers providing the MyWay service, an additional vehicle inspection is conducted to guarantee that the vehicle meets our high safety and quality standards. This multi-step process ensures that we maintain a trusted and secure transport service for all our customers.

Question 5

Will my child have the same driver every day?

Accepted Answer

Yes, once your child is assigned to a specific driver’s route, that driver will consistently be responsible for their daily pick-up and drop-off. This approach ensures familiarity, safety, and reliability, allowing your child to build trust with a dedicated driver who understands their routine and needs. We prioritize continuity in our service to provide peace of mind for parents and a stable experience for children.

Question 6

How can I book a ride for my child?

Accepted Answer

You can book a ride for your child by registering online and providing the necessary travel details. Once registered, your child will be assigned to a specific route. You can get started here.

Question 7

Can I schedule rides for multiple destinations?

Accepted Answer

Yes, you can schedule rides for multiple destinations. Please provide the details during the registration process.

Question 8

Do you pickup on early release days?

Accepted Answer

Yes, we offer pickup services on early release days for most public schools. However, it is essential that parents inform us in advance of any early dismissal dates and the specific times their children will be released. This allows us to confirm whether the adjusted pickup time aligns with our operational schedule and to make any necessary arrangements to accommodate these changes.

Question 9

How soon can I start?

Accepted Answer

Service can begin on the same day you enroll, allowing for quick and convenient access to our transport options. However, for afternoon services specifically under our MyWay program, the start date may be adjusted to the following week. This is due to the need to align with your school's dismissal process, ensuring a smooth and coordinated transportation experience for students. We recommend contacting our team early to confirm scheduling details based on your school’s procedures, so we can provide the most efficient and reliable service possible.

Question 10

How do you handle billing and payment?

Accepted Answer

Customers are charged on a weekly basis, with payment required one week in advance. Customers are responsible for payments regardless of their child’s attendance, meaning that fees are due even if your child misses rides during the week. However, we do not charge for any week when the school is closed for the entire duration of that week. This billing structure ensures consistent service availability and scheduling for all families.

For further details about payment policies and other terms, please review our Ridesharing Terms of Use and MyWay Ridesharing Terms.

Question 11

Are there any discounts for multiple children from the same family?

Accepted Answer

Yes, we offer discounts for families with multiple children using our services. Request a quote online.

Question 12

Do I still have to pay if there is no school?

Accepted Answer

Yes. Per our policy, payment is required to secure your child’s transportation spot, regardless of whether they attend on a given day. This policy ensures consistent service availability and proper scheduling. However, if the school is closed for the entire week, we do not charge for that week, recognizing there is no need for transport services during full-week closures. This approach balances reliable reservation of your spot with fair billing aligned to the school calendar.

Question 13

What is the cancellation policy for rides?

Accepted Answer

Cancellations must be made at least 24 hours in advance to avoid charges. For more details, refer to our cancellation policy on the website.

Question 14

What is the refund policy for unused rides?

Accepted Answer

Refunds are not provided for unused rides as per our policy. However, exceptions may apply in special circumstances. Please refer to our Ridesharing Terms of Use or MyWay Terms of Use.

Question 15

What options are available if I don’t need transportation service every day?

Accepted Answer

At Schoo-ber, we understand that not everyone requires daily transport. That’s why we offer convenient on-call services where you can pay as you go, giving you the flexibility to book rides only when you need them. Keep in mind, this on-demand option depends on our availability at the time of your request, so while it provides great flexibility, it cannot be guaranteed. This option is ideal for customers seeking reliable transportation on an as-needed basis without long-term scheduling.

Question 16

What are the age requirements for children?

Accepted Answer

We offer two main transport options with specific age requirements to ensure safety and compliance:

For our ridesharing service, we transport children from 1 year old up to 18 years old. 
For our MyWay service, the age range starts at 5 years old up to 18 years old. Children under 5 years old must be accompanied by a sibling who is at least 5 years old when using our MyWay service.

These age guidelines help us provide a secure and reliable transportation experience tailored to the needs of families and young passengers.

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